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Databay

Privacy Policy

Last updated: 1 April 2026

1. Overview

Databay Pty Ltd ("Databay", "we", "us", "our") operates the website data-bay.com.au. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

  • Identity information — name, email address
  • Contact information — shipping address, phone number
  • Transaction information — order history, payment details (processed securely via PayPal — we do not store card numbers)
  • Technical information — IP address, browser type, device information, cookies
  • Communication records — emails and messages sent to our support team

3. How We Use Your Information

  • Process and fulfil your orders
  • Send order confirmations, dispatch notifications, and tracking updates
  • Handle warranty claims and customer support requests
  • Improve our website, products, and services
  • Comply with legal obligations
  • Prevent fraud and protect our business

We will never sell your personal information to third parties for marketing purposes.

4. Disclosure of Information

We may share your information with:

  • Payment processors — PayPal, for processing transactions
  • Shipping carriers — Australia Post, StarTrack, Aramex for delivery
  • Manufacturers — for warranty claims processing
  • Legal authorities — where required by law

5. Cookies

We use cookies and similar technologies to remember your cart contents, preferences, and to understand how visitors use our website. You can control cookies through your browser settings. Disabling cookies may affect some website functionality (e.g. cart persistence).

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, and regular security reviews. Payment data is handled entirely by PayPal and never touches our servers.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of 7 years as required by Australian tax law.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications at any time

To exercise these rights, contact us at hello@data-bay.com.au.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at hello@data-bay.com.au. If you are not satisfied with our response, you may escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the revised policy.